The Self-Assessment Questionnaire (SAQ) is a form that Merchants may be required to complete every year and submit to their Acquiring Bank. *Please note, that both merchants and cardholders always have the right to dispute charges and chargebacks. If you’re unsure of the status of your case, please check Dispute Manager frequently for updates. It will be reviewed & resolved by the Chargeback Response Center Team. Step 5: Your case has now been successfully submitted. Step 4: At this point, you will now add the documentation type you selected and notes you’d like to include, then click “Submit Action.” Dispute Chargeback), then select the documentation type you’d like to provide, then click “Continue Action.” Step 3: Press the “Actions” tab, then select a choice from the drop down on which action you’d like to take(i.e. Here you will find the specific information regarding your chargebacks. ![]() Step 1: Login to your Business Track account at Step 2: Under “Applications,” Select “Dispute Manager,” then click “Cases” at the top of the page. To begin the dispute process, follow the steps as detailed below: ![]() You will have 15 calendar days to respond and begin the reversal process. To begin the dispute process, follow the steps as detailed below or in your chargeback notification. After the chargeback occurs, merchants will be sent a chargeback notification via email, fax, or standard postal delivery, based on their merchant setup options.
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